.supportDesk{--support-ink:#171a17;width:100%;height:calc(100vh - 118px);height:calc(100dvh - 118px);min-height:580px;color:var(--support-ink);text-align:left;background:#fff;border:1px solid #e8e9e6;border-radius:20px;flex-direction:column;font-size:14px;display:flex;overflow:hidden;box-shadow:0 10px 40px #18200f05}.supportOwnInvite{flex-direction:column;grid-column:1/-1;justify-content:center;gap:6px;padding:10px 0;display:flex}.supportOwnInvite b{letter-spacing:1px;font-size:14px}.supportOwnInvite small{font-size:10px}.supportDesk .supportOwnInvite button{align-self:start;font-size:11px}.supportDesk *{box-sizing:border-box}.supportDesk button,.supportDesk input,.supportDesk select,.supportDesk textarea{font:inherit}.supportDesk button{cursor:pointer;color:#222;box-shadow:none;background:#f3f4f1;border:0;border-radius:9px;padding:9px 12px}.supportDesk button:hover{background:#e9ece5}.supportDesk button:disabled{cursor:not-allowed;opacity:.5}.supportDesk button:focus-visible{outline-offset:3px;outline:2px solid #789646}.supportDesk input,.supportDesk textarea,.supportDesk select{color:#191b18;background:#f5f6f3;border:1px solid #0000;border-radius:10px;outline:none;width:100%;min-width:0;padding:12px}.supportDesk :is(input,textarea,select):focus{border-color:#a0b879}.supportDesk textarea{resize:none;line-height:1.7}.supportDesk h2,.supportDesk h3,.supportDesk p{margin:0}.supportDesk small{color:#7c8078}.supportTop{border-bottom:1px solid #eceee8;flex:none;justify-content:space-between;align-items:center;height:78px;padding:16px 24px;display:flex}.supportBrand{align-items:center;gap:12px;display:flex}.supportAvatar{color:#fff;background:#171a17;border-radius:14px;place-items:center;width:42px;height:42px;font-size:27px;display:grid}.supportBrand h2{font-size:19px;line-height:1.5}.supportBrand small{align-items:center;gap:5px;font-size:11px;display:flex}.supportBrand small i{background:#739350;border-radius:50%;width:5px;height:5px}.supportBrand .supportOffline i{background:#b97644}.supportTopActions{gap:8px;display:flex}.supportDesk .supportTopActions>button{background:#f5f6f3;min-width:36px;height:36px;padding:7px}.supportDesk .supportListToggle{display:none}.supportBody{flex:1;grid-template-columns:300px minmax(0,1fr);min-height:0;display:grid}.supportRail{background:#fafbf8;border-right:1px solid #e9ece4;flex-direction:column;min-height:0;padding:20px 14px 0;display:flex}.supportRailHeading{justify-content:space-between;align-items:center;padding:0 5px 14px;display:flex}.supportRailHeading b{font-size:16px}.supportDesk .supportRailHeading button{color:#fff;background:#181b16;padding:7px 10px;font-size:12px}.supportDesk .supportSearch{background:#eef0ea;flex:none;font-size:12px}.supportTabs{gap:5px;padding:12px 0;display:flex}.supportDesk .supportTabs button{color:#7b8176;white-space:nowrap;background:0 0;padding:7px 10px;font-size:12px}.supportDesk .supportTabs button[aria-pressed=true]{color:#20251b;background:#e9ece3;font-weight:600}.supportThreadList{flex-direction:column;flex:1;gap:5px;min-height:0;display:flex;overflow-y:auto}.supportDesk .supportThreadList>button{text-align:left;background:0 0;border:1px solid #0000;border-radius:12px;padding:15px 12px;display:block}.supportDesk .supportThreadList>button.selected{background:#fff;border-color:#e3e8d9;box-shadow:0 2px 7px #00000003}.supportThreadTitle{justify-content:space-between;align-items:center;gap:8px;display:flex}.supportThreadTitle b{white-space:nowrap;text-overflow:ellipsis;font-size:13px;overflow:hidden}.supportThreadTitle em{color:#fff;text-align:center;background:#252b20;border-radius:12px;min-width:18px;font-size:10px;font-style:normal;line-height:18px}.supportThreadList p{text-overflow:ellipsis;white-space:nowrap;color:#858a7e;margin:8px 0 12px;font-size:12px;overflow:hidden}.supportThreadList small{justify-content:space-between;gap:5px;font-size:10px;display:flex}.supportRailFooter{color:#93988c;flex:none;padding:18px 3px;font-size:10px}.supportEmptyList{color:#92998a;padding:28px 10px;font-size:12px}.supportChat{background:#fff;flex-direction:column;min-width:0;min-height:0;display:flex;position:relative}.supportChatHeader{border-bottom:1px solid #eff0ec;flex:none;justify-content:space-between;align-items:center;gap:20px;padding:17px 25px;display:flex}.supportChatHeader h3{overflow-wrap:anywhere;font-size:16px;line-height:1.5}.supportChatHeader small{font-size:11px}.supportTicketActions{flex-shrink:0;gap:8px;display:flex}.supportDesk .supportTicketActions select{width:100px;padding:9px;font-size:12px}.supportDesk .supportTicketActions button{font-size:12px}.supportMessages{overscroll-behavior:contain;scrollbar-gutter:stable;background:#fdfefb;flex:1;min-height:0;padding:20px 30px;overflow-y:auto}.supportChatIntro{text-align:center;color:#a1a695;padding:5px 0 25px;font-size:11px}.supportMessage{flex-direction:column;align-items:flex-start;width:fit-content;max-width:84%;margin-bottom:24px;display:flex}.supportMessage.mine{align-items:flex-end;margin-left:auto}.supportMessageMeta{color:#92998a;align-items:center;gap:10px;margin-bottom:7px;font-size:10px;display:flex}.supportMessageMeta b{color:#68715c;font-weight:500}.supportBubble{color:#24291e;white-space:pre-wrap;overflow-wrap:anywhere;background:#f0f2ed;border-radius:0 15px 15px;min-width:50px;padding:13px 17px;font-size:14px;line-height:1.75}.mine .supportBubble{background:#e2edcc;border-radius:15px 0 15px 15px}.supportMessage.note{width:100%;max-width:100%}.note .supportBubble{color:#72632f;background:#fcf4dc;border:1px solid #f0e4ba;border-radius:10px;width:100%}.supportMessage.recalled .supportBubble{color:#96998f;background:0 0;padding:5px 0;font-size:12px;font-style:italic}.supportDesk .supportRecall{color:#a0a796;background:0 0;padding:5px 1px;font-size:10px}.supportDesk .supportRecall:hover{color:#1c2611}.supportDesk .supportOlder{margin:0 auto 20px;font-size:11px;display:block}.supportComposer{background:#fff;border-top:1px solid #eff0e9;flex:none;padding:14px 24px 12px}.supportDesk .supportComposer textarea{background:0 0;border:0;border-radius:0;height:110px;padding:8px 0;font-size:14px}.supportComposerTools{justify-content:space-between;align-items:center;gap:8px;display:flex}.supportComposerTools .supportTabs{padding:0}.supportDesk .supportComposerTools select{width:140px;padding:7px;font-size:11px}.supportComposer.isNote{background:#fffdf5}.supportComposerFoot{justify-content:space-between;align-items:center;gap:10px;display:flex}.supportComposerFoot small{font-size:10px}.supportDesk .supportSend{color:#fff;background:#1b1f17;border-radius:10px;min-width:115px;padding:12px 20px;font-size:13px;font-weight:600}.supportDesk .supportSend:hover{background:#353e2c}.supportClosed{color:#8a9082;border-top:1px solid #eee;justify-content:center;align-items:center;gap:16px;padding:24px;font-size:12px;display:flex}.supportError{color:#a74057;background:#fff0f2;flex:none;justify-content:space-between;align-items:center;gap:10px;padding:10px 20px;font-size:12px;display:flex}.supportDesk .supportError button{color:inherit;white-space:nowrap;background:0 0;padding:4px;font-size:11px}.supportSync{text-align:right;color:#a8ad9f;flex:none;padding:6px 24px;font-size:9px}.supportWelcome{text-align:center;flex-direction:column;flex:1;justify-content:center;align-items:center;gap:18px;padding:40px;display:flex}.supportWelcomeIcon{color:#606f4d;background:#f0f3eb;border-radius:23px;place-items:center;width:68px;height:68px;font-size:38px;display:grid}.supportWelcome h3{font-size:22px}.supportWelcome p{color:#8b9281;max-width:340px;line-height:1.8}.supportNew{flex-direction:column;flex:1;gap:22px;padding:clamp(24px,4vh,55px) clamp(25px,5vw,80px);display:flex;overflow-y:auto}.supportWelcomeHeading{padding-bottom:5px}.supportWelcomeHeading .supportWelcomeIcon{margin-bottom:20px}.supportWelcomeHeading>small{letter-spacing:2px;font-size:10px}.supportWelcomeHeading h3{margin:8px 0 12px;font-size:clamp(22px,2vw,30px);font-weight:600}.supportWelcomeHeading p{color:#919889;font-size:13px;line-height:1.8}.supportNewFields{grid-template-columns:160px 1fr;gap:20px;display:grid}.supportNew label{flex-direction:column;gap:9px;font-size:12px;font-weight:500;display:flex}.supportDesk .supportNew textarea{flex:1;min-height:140px}.supportNew>label{flex:1;min-height:160px}.supportDesk.expanded{width:calc(100% - 24px);height:calc(100vh - 24px);z-index:9999;height:calc(100dvh - 24px);min-height:0;position:fixed;inset:12px;box-shadow:0 0 0 30px #f6f7f3}.supportAccess{color:#222;text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:20px;min-height:65vh;padding:30px;display:flex}.supportAccess a{color:#fff;background:#1b1e16;border-radius:12px;padding:14px 25px;text-decoration:none}.supportAccess button{color:#555;background:#f2f3ef;border:0;border-radius:9px;padding:10px 20px}.supportAccess p{color:#899080;font-size:14px}body .app.support-open .x-service{width:100%;max-width:none;margin:0;padding:22px 30px}body .app.support-open>footer{display:none}body .adminShell.support-admin .adminMain{padding:20px 24px}body .support-admin .adminMain>header{margin-bottom:12px}body .support-admin .securityBoundary{margin:0 0 12px;padding:8px 12px;font-size:11px}body .support-admin .supportDesk{height:calc(100vh - 156px);height:calc(100dvh - 156px);min-height:560px}body .support-admin .supportDesk.expanded{height:calc(100vh - 24px);height:calc(100dvh - 24px);min-height:0}.supportChatHeader{flex-wrap:wrap}.supportChatHeader>div:first-child{flex:1;min-width:0}.supportCustomerMeta{border-top:1px solid #eff0ea;flex-wrap:wrap;gap:10px 24px;width:100%;margin:0;padding-top:11px;font-size:11px;display:flex}.supportCustomerMeta>div{align-items:baseline;gap:7px;min-width:0;display:flex}.supportCustomerMeta dt{color:#969c8d;white-space:nowrap}.supportCustomerMeta dd{color:#434b39;overflow-wrap:anywhere;margin:0}.supportCustomerMeta .supportEntryHost{flex-basis:100%}.supportIdentityStatus{color:#a39c7c;margin-left:7px;font-size:9px}.supportDesk .supportProfileToggle{padding:7px 10px;font-size:11px}.supportProfileDetails{flex:none;font-size:11px}.supportProfileDetails summary{cursor:pointer;color:#757f68;padding:4px 0}.supportProfileFields{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;padding:14px 0;display:grid}.supportProfileFields>p{color:#909685;grid-column:1/-1;font-size:11px;line-height:1.7}.supportProfileFields label{flex-direction:column;gap:7px;font-size:11px;display:flex}.supportProfileFields input{width:100%}.supportProfilePanel{border-bottom:1px solid #eee;flex:none;max-height:280px;padding:0 22px;overflow:auto}.supportDesk .supportProfileFields button{align-self:end}.supportChatHeader .supportCustomerMeta{gap:9px 20px}@media (max-width:700px){.supportChatHeader .supportCustomerMeta{gap:6px 14px;padding-top:8px;font-size:10px}.supportCustomerMeta .supportIdentityStatus{margin-left:5px;font-size:8px;display:inline-block}.supportProfilePanel{max-height:230px;padding:0 16px}.supportProfileFields{gap:9px}.supportDesk .supportProfileFields input{padding:9px;font-size:14px}}body .adminShell.support-admin{--silver-surface:#f3f3f3;--silver-edge:#e6e6e6;--silver-ink:#111;--silver-light:none;--silver-hover:#eee;--silver-hover-edge:#ddd;--silver-hover-light:none}body .support-admin .adminSide nav button.active{color:#fff;box-shadow:none;background:#111;border-color:#111}body .support-admin .adminSide nav button.active:hover{color:#fff;background:#292929}@media (min-width:1500px){.supportBody{grid-template-columns:340px minmax(0,1fr)}.supportMessages{padding:26px 50px}.supportComposer,.supportChatHeader{padding-left:50px;padding-right:50px}}@media (max-width:1000px){.supportBody{grid-template-columns:250px minmax(0,1fr)}.supportNew{padding:25px}.supportTicketActions{flex-direction:column;gap:4px}.supportChatHeader{padding:14px 20px}.supportDesk{min-height:520px}.supportNewFields{grid-template-columns:1fr;gap:15px}.supportComposerFoot small span{display:none}}@media (max-width:700px){body .app.support-open .x-service{padding:0}body .app.support-open{padding-bottom:0}.supportDesk{height:calc(100vh - 130px);height:calc(100dvh - 130px);min-height:400px;box-shadow:none;border:0;border-radius:0}.supportTop{height:65px;padding:12px 17px}.supportBrand h2{font-size:17px}.supportBrand small{font-size:10px}.supportAvatar{border-radius:12px;width:36px;height:36px;font-size:24px}.supportDesk .supportListToggle{font-size:11px;display:inline-block}.supportTopActions{gap:5px}.supportDesk .supportTopActions>button{min-width:30px;height:32px}.supportBody{display:flex}.supportRail{border:0;width:100%;padding:16px 16px 0;display:none}.supportChat{width:100%}.supportDesk.showList .supportRail{display:flex}.supportDesk.showList .supportChat{display:none}.supportChatHeader{gap:10px;padding:12px 16px}.supportChatHeader h3{font-size:14px}.supportChatHeader small{font-size:10px}.supportTicketActions{flex-direction:row}.supportDesk .supportTicketActions select{width:70px;padding:7px 3px;font-size:10px}.supportDesk .supportTicketActions button{padding:7px;font-size:10px}.supportMessages{padding:16px}.supportMessage{max-width:90%;margin-bottom:20px}.supportBubble{padding:10px 13px;font-size:13px}.supportMessageMeta{font-size:9px}.supportComposer{padding:10px 16px}.supportDesk .supportComposer textarea{height:78px;font-size:16px}.supportDesk .supportSend{min-width:100px;padding:10px 18px;font-size:12px}.supportComposerTools .supportTabs button{padding:6px;font-size:11px}.supportDesk .supportComposerTools select{width:100px}.supportSync{padding:4px 16px;font-size:8px}.supportNew{gap:17px;padding:22px 20px}.supportWelcomeHeading .supportWelcomeIcon{border-radius:15px;width:46px;height:46px;margin-bottom:14px;font-size:28px}.supportWelcomeHeading h3{margin-bottom:6px;font-size:22px}.supportWelcomeHeading p{font-size:12px}.supportNewFields{grid-template-columns:110px minmax(0,1fr);gap:10px}.supportNew label{gap:7px;font-size:11px}.supportDesk .supportNew :is(input,select){padding:11px 9px;font-size:12px}.supportNew>label{min-height:130px}.supportDesk .supportNew textarea{min-height:100px;font-size:16px}.supportDesk.expanded{width:100%;height:100vh;height:100dvh;padding-bottom:env(safe-area-inset-bottom);border-radius:0;inset:0}.supportError{padding:8px 14px;font-size:11px}.supportClosed{flex-direction:column;gap:9px;padding:18px;font-size:11px}.supportWelcome{padding:25px}.supportWelcome p{font-size:13px}body .adminShell.support-admin{display:block}body .support-admin .adminSide{width:100%;padding:10px 14px}body .support-admin .adminSide>p,body .support-admin .adminSide>.brand{display:none}body .support-admin .adminSide nav{gap:5px;padding:0;display:flex;overflow:auto}body .support-admin .adminSide nav button{white-space:nowrap;flex:none;padding:7px 10px;font-size:11px}body .support-admin .adminSide nav button span{display:none}body .adminShell.support-admin .adminMain{padding:0}body .support-admin .adminMain>header{margin:0;padding:10px 16px}body .support-admin .adminMain>header h1,body .support-admin .adminUser,body .support-admin .securityBoundary{display:none}body .support-admin .supportDesk{height:calc(100vh - 140px);height:calc(100dvh - 140px);min-height:440px}body .support-admin .supportDesk.expanded{height:100vh;height:100dvh;min-height:0}}.supportComposerFoot small>span{display:none}@media (min-width:701px) and (hover:hover) and (pointer:fine){.supportComposerFoot small>span{display:inline}}html.customer-chat-viewport .appInstallBanner{display:none}html.customer-chat-viewport{overscroll-behavior:none;overflow:hidden}html.customer-chat-viewport body{top:var(--customer-page-top,0px);overscroll-behavior:none;width:100%;position:fixed;left:0;right:0;overflow:hidden}@media (max-width:700px),(pointer:coarse){body .app.support-open .x-service{padding:0}body .app.support-open .supportDesk.customer{height:var(--customer-chat-height,calc(100vh - 130px));min-height:0}.supportDesk.customer .supportChat{overscroll-behavior:contain;overflow-y:auto}.supportDesk.customer .supportComposer textarea{font-size:16px}.supportDesk.customer[data-compact-viewport=true] .supportTop{height:44px;padding:6px 12px}.supportDesk.customer[data-compact-viewport=true] .supportBrand{gap:8px}.supportDesk.customer[data-compact-viewport=true] .supportAvatar{border-radius:9px;width:28px;height:28px;font-size:21px}.supportDesk.customer[data-compact-viewport=true] .supportBrand h2{font-size:14px;line-height:1.2}.supportDesk.customer[data-compact-viewport=true] .supportBrand small{font-size:9px;line-height:1.2}.supportDesk.customer[data-compact-viewport=true] .supportChatHeader{gap:8px;padding:6px 12px}.supportDesk.customer[data-compact-viewport=true] .supportChatHeader h3{font-size:14px;line-height:1.2}.supportDesk.customer[data-compact-viewport=true] .supportChatHeader small{font-size:10px;line-height:1.2}.supportDesk.customer[data-compact-viewport=true] .supportMessages{min-height:40px;padding:8px 12px}.supportDesk.customer[data-compact-viewport=true] .supportComposer{grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:12px;padding:7px 12px;display:grid}.supportDesk.customer[data-compact-viewport=true] .supportComposer textarea{height:64px;min-height:0}.supportDesk.customer[data-compact-viewport=true] .supportComposerFoot{flex-direction:column;gap:2px}.supportDesk.customer[data-compact-viewport=true] .supportSend{min-width:98px;min-height:44px;padding:8px 12px;font-size:12px}.supportDesk.customer[data-compact-viewport=true] .supportSync{padding:2px 12px;font-size:8px;line-height:1.4}}.supportAttachmentIcon,.supportSendIcon{display:none}.supportFileTools{flex-wrap:wrap;align-items:center;gap:8px;padding:4px 0 8px;display:flex}.supportFileTools>button,.supportPendingFile button{color:#222;font:inherit;background:#fff;border:1px solid #ddd;border-radius:8px;padding:6px 9px;font-size:12px}.supportFileTools small{color:#777;font-size:11px}.supportPendingFile{background:#f5f5f5;border-radius:8px;flex:1 0 100%;align-items:center;gap:8px;min-width:0;padding:8px;display:flex}.supportPendingFile span{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;overflow:hidden}.supportPendingFile button{flex-shrink:0}.supportAttachment{overflow-wrap:anywhere;flex-direction:column;gap:7px;min-width:0;max-width:300px;display:flex}.supportAttachment img,.supportAttachment video{object-fit:contain;border-radius:8px;width:100%;max-width:280px;max-height:240px}.supportAttachment audio{width:min(260px,100%)}.supportAttachment a{color:inherit;text-decoration:underline}.supportAttachment small{opacity:.7;font-size:10px}.supportDesk.customer[data-compact-viewport=true] .supportComposer{grid-template-columns:36px minmax(0,1fr) auto;gap:8px;position:relative}.supportDesk.customer[data-compact-viewport=true] .supportFileTools{grid-area:1/1;align-self:end;padding:0 0 2px;display:block}.supportDesk.customer[data-compact-viewport=true] .supportFileTools>button{place-items:center;width:36px;height:44px;padding:0;font-size:0;display:grid}.supportDesk.customer[data-compact-viewport=true] .supportAttachmentIcon{display:block}.supportDesk.customer[data-compact-viewport=true] .supportAttachmentLabel,.supportDesk.customer[data-compact-viewport=true] .supportFileTools>small{display:none}.supportDesk.customer[data-compact-viewport=true] .supportComposer textarea{grid-area:1/2}.supportDesk.customer[data-compact-viewport=true] .supportComposerFoot{grid-area:1/3}.supportDesk.customer[data-compact-viewport=true] .supportPendingFile{z-index:2;position:absolute;bottom:100%;left:8px;right:8px;box-shadow:0 -2px 12px #0001}.supportDesk .supportBack{display:none}@media (max-width:700px),(pointer:coarse){body .app.support-open>.topbar,body .app.support-open>.frontMenu,body .app.support-open>.x-bottom{display:none!important}html.is-installed body .app.support-open,body .app.support-open{padding-bottom:0}html.is-installed body .app.support-open .supportDesk.customer:not(.expanded),body .app.support-open .supportDesk.customer,body .app.support-open .supportDesk.customer.expanded{inset:auto 0;top:var(--customer-chat-top,0px);z-index:150;width:100%;height:var(--customer-chat-height,100dvh);min-height:0;max-height:none;box-shadow:none;overflow-anchor:none;background:#fff;border:0;border-radius:0;padding:0;position:fixed}.supportDesk.customer .supportTop{background:#fff;border-bottom:1px solid #f0f0f0;flex-shrink:0;gap:6px;height:64px;padding:10px 14px}.supportDesk.customer .supportBack{background:0 0;border-radius:50%;flex:none;place-items:center;width:36px;height:40px;padding:0;display:grid}.supportDesk.customer .supportBrand{flex:1;gap:0;min-width:0}.supportDesk.customer .supportBrand>.supportAvatar{display:none}.supportDesk.customer .supportBrand h2{color:#111;font-size:18px;font-weight:650;line-height:1.4}.supportDesk.customer .supportBrand small{display:none}.supportDesk.customer .supportTopActions{gap:3px}.supportDesk.customer .supportTopActions>button{color:#111;background:0 0;border-radius:50%;min-width:30px;height:38px;padding:6px;font-size:19px}.supportDesk.customer .supportTopActions>.supportListToggle{background:#f5f5f5;border-radius:20px;padding:7px 10px;font-size:12px;display:inline-block}.supportDesk.customer .supportChat{background:#fff;overflow:hidden}.supportDesk.customer .supportChatHeader{background:#fafafa;border-bottom:0;align-items:center;gap:8px;padding:10px 20px}.supportDesk.customer .supportChatHeader h3{color:#555;font-size:13px;font-weight:500;line-height:1.5}.supportDesk.customer .supportChatHeader small{color:#999;font-size:10px;line-height:1.3}.supportDesk.customer .supportProfileToggle{color:#666;background:0 0;padding:6px 0;font-size:12px}.supportDesk.customer .supportMessages{scrollbar-gutter:auto;background:#fff;min-height:40px;padding:20px 18px}.supportDesk.customer .supportChatIntro{color:#aaa;padding:0 0 26px;font-size:11px;line-height:1.5}.supportDesk.customer .supportMessage{max-width:86%;margin-bottom:25px}.supportDesk.customer .supportMessageMeta{color:#aaa;gap:8px;margin-bottom:8px;font-size:10px}.supportDesk.customer .supportMessageMeta b{color:#888;font-weight:400}.supportDesk.customer .supportBubble{color:#111;background:#f3f3f3;border-radius:2px 16px 16px;min-width:44px;padding:12px 15px;font-size:15px;line-height:1.6}.supportDesk.customer .mine .supportBubble{background:#d9eab7;border-radius:16px 2px 16px 16px}.supportDesk.customer .supportRating{color:#777;background:#fff;border:0;flex-shrink:0;gap:7px;padding:8px 18px;font-size:12px}.supportDesk.customer .supportRating button{color:#111;background:#f5f5f5;border-radius:15px;padding:5px 8px;font-size:11px}.supportDesk.customer .supportComposer,.supportDesk.customer[data-compact-viewport=true] .supportComposer{padding:12px 16px calc(12px + env(safe-area-inset-bottom,0px));background:#fff;border-top:1px solid #eee;flex:none;grid-template-columns:44px minmax(0,1fr) 44px;align-items:end;gap:10px;display:grid;position:relative}.supportDesk.customer .supportComposer.hasPending{padding-top:62px}.supportDesk.customer .supportFileTools,.supportDesk.customer[data-compact-viewport=true] .supportFileTools{grid-area:1/1;align-self:end;min-width:0;padding:0;display:block}.supportDesk.customer .supportFileTools>button,.supportDesk.customer[data-compact-viewport=true] .supportFileTools>button{color:#111;background:0 0;border:0;width:44px;height:44px;padding:0;font-size:0}.supportDesk.customer .supportFileTools>button{place-items:center;display:grid}.supportDesk.customer .supportAttachmentIcon{flex:none;width:44px;height:44px;display:block}.supportDesk.customer .supportAttachmentLabel,.supportDesk.customer .supportFileTools>small{display:none}.supportDesk.customer .supportPendingFile,.supportDesk.customer[data-compact-viewport=true] .supportPendingFile{height:40px;box-shadow:none;z-index:2;border-radius:8px;padding:5px 8px;font-size:12px;position:absolute;inset:10px 16px auto}.supportDesk.customer .supportPendingFile button{color:#fff;background:#111;border:0;border-radius:16px;min-height:30px;padding:6px 8px;font-size:12px}.supportDesk.customer .supportPendingFile button:last-child{color:#555;background:0 0}.supportDesk.customer .supportComposer textarea,.supportDesk.customer[data-compact-viewport=true] .supportComposer textarea{color:#111;resize:none;background:#f5f5f5;border:0;border-radius:22px;grid-area:1/2;height:44px;min-height:44px;max-height:116px;padding:10px 15px;font-size:16px;line-height:24px;overflow-y:auto}.supportDesk.customer .supportComposer textarea::placeholder{color:#999}.supportDesk.customer .supportComposerFoot{grid-area:1/3;padding-bottom:0;display:block}.supportDesk.customer .supportComposerFoot>small{display:none}.supportDesk.customer .supportComposer .supportSend,.supportDesk.customer[data-compact-viewport=true] .supportSend{color:#fff;background:#111;border-radius:50%;place-items:center;width:44px;min-width:44px;height:44px;min-height:44px;padding:0;font-size:0;display:grid}.supportDesk.customer .supportComposer .supportSendLabel{display:none}.supportDesk.customer .supportComposer .supportSendIcon{width:24px;height:24px;display:block}.supportDesk.customer .supportComposer .supportSend:disabled{color:#aaa;opacity:1;background:#efefef}.supportDesk.customer .supportSync{display:none}.supportDesk.customer .supportNew{background:#fff;gap:20px;padding:30px 22px 24px}.supportDesk.customer .supportWelcomeHeading .supportWelcomeIcon,.supportDesk.customer .supportWelcomeHeading>small{display:none}.supportDesk.customer .supportWelcomeHeading h3{letter-spacing:-.6px;color:#111;margin:0 0 12px;font-size:28px;line-height:1.4}.supportDesk.customer .supportWelcomeHeading p{color:#888;font-size:14px}.supportDesk.customer .supportNew label{gap:10px;font-size:13px;font-weight:400}.supportDesk.customer .supportNew>label{flex:none;min-height:0}.supportDesk.customer .supportNew :is(input,select,textarea){background:#f5f5f5;border-radius:12px;padding:13px;font-size:16px}.supportDesk.customer .supportNew textarea{flex:none;height:110px;min-height:110px}.supportDesk.customer .supportNew>.supportComposerFoot{justify-content:stretch;margin-top:0;display:flex}.supportDesk.customer .supportNew .supportSend{color:#fff;background:#111;border-radius:26px;width:100%;min-height:50px;font-size:15px}.supportDesk.customer .supportProfilePanel{background:#fafafa;flex-shrink:0;max-height:180px;overflow:auto}.supportDesk.customer .supportRail{background:#fff}.supportDesk.customer .supportThreadList>button.selected{box-shadow:none;background:#f5f5f5;border-color:#ddd}.supportDesk.customer.expanded{padding-top:env(safe-area-inset-top,0px)!important}.supportDesk.customer[data-compact-viewport=true] .supportTop{height:48px;padding-top:4px;padding-bottom:4px}.supportDesk.customer[data-compact-viewport=true] .supportChatHeader{padding:6px 18px}.supportDesk.customer[data-compact-viewport=true] .supportChatHeader small{display:none}.supportDesk.customer[data-compact-viewport=true] .supportComposer{padding-top:8px;padding-bottom:calc(8px + env(safe-area-inset-bottom,0px))}.supportDesk.customer[data-compact-viewport=true] .supportComposer.hasPending{padding-top:58px}.supportDesk.customer[data-keyboard-open=true] .supportComposer{padding-bottom:8px}}.supportHello{align-items:flex-start;gap:12px;max-width:420px;margin:14px 0 28px;display:flex}.supportHello>span{color:#fff;background:#111;border-radius:50%;flex:none;place-items:center;width:36px;height:36px;display:grid}.supportHello svg{width:22px;height:22px}.supportHello>div{background:#f4f4f4;border-radius:2px 16px 16px;padding:14px 16px}.supportHello b{color:#111;font-size:15px;font-weight:500}.supportHello p{color:#777;margin-top:6px;font-size:13px;line-height:1.6}.supportAttachment img,.supportAttachment video{object-fit:contain;background:#f4f4f4;width:280px;max-width:100%;height:210px;display:block}.supportImageOpen{cursor:zoom-in;background:0 0;border:0;max-width:100%;padding:0;display:block}.supportImageNotice{white-space:normal;color:#666;max-width:280px;margin-top:6px;font-size:12px;line-height:1.6;display:block}.supportImageNotice button{color:#225d29;font:inherit;background:0 0;border:0;padding:4px;text-decoration:underline}.supportImageViewer{z-index:10000;color:#fff;background:#171717f5;flex-direction:column;align-items:center;gap:16px;padding:16px;display:flex;position:fixed;inset:0;overflow:auto}.supportImageViewer header{flex-shrink:0;align-self:stretch;align-items:center;gap:16px;min-height:48px;display:flex}.supportImageViewer header>div{overflow-wrap:anywhere;flex:1;min-width:0}.supportImageViewer strong{font-size:16px}.supportImageViewer small{color:#ccc;margin-top:4px;font-size:12px;display:block}.supportImageViewer header a{color:#fff;white-space:nowrap;font-size:14px}.supportImageViewer header button{color:#fff;cursor:pointer;background:#333;border:0;border-radius:50%;flex-shrink:0;width:42px;height:42px;font-size:30px}.supportImageViewer>img{object-fit:contain;background:repeating-conic-gradient(#ddd 0% 25%,#fff 0% 50%) 0 0/16px 16px;flex:0 auto;width:auto;max-width:100%;height:auto;min-height:1px;max-height:calc(100vh - 180px)}.supportImageViewer>p{text-align:center;color:#ddd;max-width:600px;font-size:14px;line-height:1.7}.supportImageOpen:focus-visible{outline-offset:3px;outline:2px solid #111}.supportDesk.customer .supportBody{grid-template-columns:minmax(0,1fr)}.supportSourceContext{color:#697785;overflow-wrap:anywhere;flex-wrap:wrap;gap:8px 16px;width:100%;font-size:12px;display:flex}.supportSourceContext>span:first-child{color:#275b21;font-weight:600}.supportAvatar{flex-shrink:0;overflow:hidden}.supportAvatar img,.supportHello>span>img{object-fit:cover;width:100%;height:100%;display:block}.supportHello>span{overflow:hidden}@media (max-width:700px),(pointer:coarse){.supportDesk.customer .supportBrand.hasAvatar{gap:10px}.supportDesk.customer .supportBrand.hasAvatar>.supportAvatar{border-radius:12px;width:36px;height:36px;display:grid}.supportDesk.customer[data-compact-viewport=true] .supportBrand.hasAvatar>.supportAvatar{border-radius:9px;width:28px;height:28px}}.supportAlertControls{gap:6px;margin:10px 0;display:flex}.supportDesk .supportAlertControls button{white-space:nowrap;background:#f5f6f3;border-radius:8px;min-height:32px;padding:6px 10px;font-size:12px}.supportAlertControls button[aria-pressed=true]{background:#e4edd9}.supportSuite{flex-direction:column;min-width:0;height:100%;min-height:0;display:flex}.serviceNav{background:#fff;border-bottom:1px solid #ddd;flex-shrink:0;gap:4px;padding:6px;display:flex;overflow:auto}.serviceNav button{white-space:nowrap;color:#666;background:0 0;border:0;padding:12px;font-size:14px}.serviceNav button[aria-selected=true]{color:#111;border-bottom:2px solid #111;font-weight:600}.supportSuite>.supportDesk{flex:1;min-height:0}.supportManagement{color:#171717;background:#fff;min-height:0;padding:20px;font-size:14px;overflow:auto}.supportManagement header{justify-content:space-between;align-items:flex-start;gap:20px;display:flex}.supportManagement h2{margin:0 0 8px;font-size:22px}.supportManagement p{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.6}.supportManagement button,.supportManagement input,.supportManagement select,.supportManagement textarea{font:inherit;color:#171717;background:#fff;border:1px solid #ddd;border-radius:10px;padding:10px}.supportManagement button{cursor:pointer;min-height:40px}.supportManagement button:disabled{opacity:.45;cursor:default}.serviceError{color:#a62c42}.serviceColumns{grid-template-columns:minmax(250px,400px) minmax(0,1fr);gap:24px;display:grid}.serviceForm{flex-direction:column;gap:12px;display:flex}.serviceForm>label{flex-direction:column;gap:5px;display:flex}.serviceForm textarea{resize:vertical;min-height:110px}.serviceForm .serviceCheck{flex-direction:row;align-items:center;gap:5px;margin-right:10px;display:inline-flex}.serviceForm fieldset{border:1px solid #ddd;border-radius:10px;padding:12px}.serviceTimes{gap:12px;display:flex}.serviceTimes label{flex:1;min-width:0}.serviceTimes input{width:100%;display:block}.serviceActions{flex-wrap:wrap;align-items:center;gap:8px;margin-top:12px;display:flex}.servicePrimary{color:#fff!important;background:#171717!important}.serviceRecords article{border:1px solid #ddd;border-radius:14px;margin-bottom:12px;padding:18px}.serviceRecords small{color:#666}.serviceStats{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;display:grid}.serviceStats article{background:#f5f5f5;border-radius:14px;padding:20px}.serviceStats strong{margin-top:10px;font-size:28px;display:block}.serviceTable{overflow:auto}.serviceTable table{border-collapse:collapse;white-space:nowrap;width:100%}.serviceTable th,.serviceTable td{text-align:left;border-bottom:1px solid #eee;padding:14px}.supportRating{border-top:1px solid #eee;flex-wrap:wrap;align-items:center;gap:8px;padding:12px;display:flex}.supportRating button{background:#f5f5f5;border:1px solid #ddd;border-radius:8px;padding:8px}.supportOps{border-bottom:1px solid #eee;flex-wrap:wrap;gap:8px;padding:10px 14px;display:flex}.supportOps select,.supportOps button{font:inherit;background:#fff;border:1px solid #ddd;border-radius:8px;padding:8px}.supportPresence{color:#666;overflow-wrap:anywhere;padding:8px 14px;font-size:12px}@media (max-width:700px){.supportManagement{padding:14px}.serviceColumns{grid-template-columns:1fr}.serviceStats{grid-template-columns:repeat(2,minmax(0,1fr))}.serviceForm input,.serviceForm textarea,.serviceForm select{font-size:16px}.serviceNav button{padding:12px 8px}.supportSuite{height:calc(100vh - 190px);height:calc(100dvh - 190px);min-height:500px}}.teachingSupport .supportSuite{height:calc(100vh - 190px);height:calc(100dvh - 190px);min-height:560px}body .support-admin .supportSuite{height:calc(100vh - 156px);height:calc(100dvh - 156px);min-height:560px}.teachingSupport .supportSuite>.supportDesk:not(.expanded),body .support-admin .supportSuite>.supportDesk:not(.expanded){flex:1;height:0;min-height:0}.supportDesk .supportOps select{flex:1;width:auto;min-width:140px;max-width:240px}.supportDesk .supportOps button{font-size:12px}@media (max-width:700px){.teachingSupport .supportSuite,body .support-admin .supportSuite{height:calc(100vh - 190px);height:calc(100dvh - 190px);min-height:500px}.supportDesk.staff .supportChat{overflow-y:auto}.supportDesk.staff .supportMessages{flex:1 0 180px}.supportDesk.staff .supportOps,.supportDesk.staff .supportPresence{flex-shrink:0}.supportDesk.staff .supportComposerTools{flex-wrap:wrap}}.supportSuite{position:relative}.serviceFilters{flex-wrap:wrap;align-items:flex-end;gap:12px;margin:18px 0;display:flex}.serviceFilters label,.serviceSettingsGrid label{flex-direction:column;gap:6px;display:flex}.serviceFilters input,.serviceFilters select{max-width:240px}.serviceSettingsForm{max-width:950px}.serviceSettingsGrid{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;display:grid}.serviceSettingsGrid input{min-width:0}.serviceContactForm{max-width:600px}.serviceSubline{color:#737373;margin-top:5px;display:block}.serviceHealthTime{font-size:20px!important}.standaloneService{height:calc(100vh - 64px);height:calc(100dvh - 64px);min-height:600px;padding:16px}.standaloneService>.supportSuite{height:100%}.supportRailFooter>button{margin-bottom:10px;display:block}.supportDesk.customer .supportSend{background:var(--support-theme,#2d7018);color:#fff}.supportAvatar img{object-fit:cover;border-radius:8px}.supportDesk.customer .supportBrand h2{text-overflow:ellipsis;white-space:nowrap;max-width:190px;overflow:hidden}@media (max-width:700px){.serviceSettingsGrid{grid-template-columns:1fr}.serviceFilters label{flex:1;min-width:130px}.serviceFilters input,.serviceFilters select{width:100%;max-width:none}.standaloneService{padding:0}}.serviceMenu{z-index:12;font-size:12px;position:absolute;top:20px;right:114px}.serviceMenu>summary,.supportMore>summary{cursor:pointer;color:#333;white-space:nowrap;background:#f5f6f3;border:0;border-radius:8px;padding:10px 12px;list-style:none}.serviceMenu>summary::-webkit-details-marker{display:none}.supportMore>summary::-webkit-details-marker{display:none}.serviceMenu>.serviceNav{background:#fff;border:1px solid #e5e5e5;border-radius:12px;flex-direction:column;gap:1px;width:180px;max-height:70vh;padding:6px;display:flex;position:absolute;top:calc(100% + 8px);right:0;overflow:auto;box-shadow:0 8px 30px #0002}.serviceMenu:not([open])>.serviceNav{display:none}.serviceMenu .serviceNav button{text-align:left;border:0;border-radius:7px;padding:12px 14px;font-size:13px;display:block}.serviceMenu .serviceNav button[aria-current=page]{color:#111;background:#f1f2ee;font-weight:600}.managementView .serviceMenu{align-self:flex-start;margin:8px 20px;position:relative;top:auto;right:auto}.managementView .serviceMenu>.serviceNav{left:0;right:auto}.supportMore{z-index:8;position:relative}.supportMorePanel{background:#fff;border:1px solid #e4e6e0;border-radius:12px;width:310px;max-width:calc(100vw - 32px);max-height:60vh;padding:14px;position:absolute;top:calc(100% + 8px);right:0;overflow:auto;box-shadow:0 8px 30px #0002}.supportMore:not([open])>.supportMorePanel{display:none}.supportMorePanel .supportOps{border:0;flex-direction:column;gap:10px;padding:0;display:flex}.supportDesk .supportMorePanel .supportOps select{flex:none;width:100%;max-width:none}.supportDesk .supportMorePanel .supportOps button{text-align:left;padding:10px 12px}.supportMorePanel .supportPresence{border-top:1px solid #eee;margin-top:12px;padding:12px 0 0}.supportDesk.staff .supportChatHeader{gap:12px;padding-top:14px;padding-bottom:14px}.supportDesk.staff .supportCustomerMeta{gap:8px 22px;padding-top:8px}.supportDesk.staff .supportCustomerMeta .supportEntryHost{flex-basis:auto}.supportDesk.staff .supportCustomerMeta dd{text-overflow:ellipsis;white-space:nowrap;max-width:240px;overflow:hidden}.supportDesk.staff .supportComposer{padding-top:10px;padding-bottom:10px}.supportDesk.staff .supportComposerTools{flex-wrap:nowrap;justify-content:flex-start;gap:10px}.supportDesk.staff .supportComposerTools>.supportTabs{margin-right:auto}.supportDesk.staff .supportComposerTools>select{flex:none;width:130px}.supportDesk.staff .supportComposerTools>select[aria-label=表情]{width:70px}.supportDesk.staff .staffAttachButton{white-space:nowrap;padding:7px 9px;font-size:12px}.supportDesk.staff .supportFileTools{display:contents}.supportDesk.staff .supportFileTools>button,.supportDesk.staff .supportFileTools>small{display:none}.supportDesk.staff .supportPendingFile{margin-top:8px;font-size:12px}.supportDesk.staff .supportComposer textarea{height:90px}@media (max-width:700px){.serviceMenu{top:16px;right:89px}.serviceMenu>summary{padding:8px;font-size:11px}.supportDesk.staff .supportBrand h2{font-size:14px}.supportDesk.staff .supportBrand>.supportAvatar{display:none}.supportDesk.staff .supportChat{overflow:hidden}.supportDesk.staff .supportMessages{flex:1;min-height:60px}.supportDesk.staff .supportComposerTools{flex-wrap:wrap;gap:6px}.supportDesk.staff .supportComposerTools>select{width:110px}.supportDesk.staff .supportComposer textarea{height:64px}.supportDesk.staff .supportChatHeader{padding:10px 14px}.supportDesk.staff .supportCustomerMeta{gap:6px 12px}.supportDesk.staff .supportMorePanel{width:280px;right:-80px}.supportDesk.staff .supportTicketActions{align-items:center}}.adminSessionBar~.teachingShell.teachingSupport .supportSuite{height:calc(100vh - 242px);height:calc(100dvh - 242px)}body .adminSessionBar~.support-admin .supportSuite{height:calc(100vh - 208px);height:calc(100dvh - 208px)}.serviceAvatarField{border-bottom:1px solid #eee;justify-items:start;gap:12px;margin-bottom:8px;padding-bottom:22px;display:grid}.serviceAvatarField>span{font-weight:600}.serviceAvatarField label{flex-direction:column;gap:7px;width:100%;display:flex}.serviceAvatarField input{max-width:460px}.serviceAvatarPreview{color:#fff;background:#171a17;border-radius:20px;place-items:center;width:72px;height:72px;font-size:36px;display:grid;overflow:hidden}.serviceAvatarPreview img{object-fit:cover;width:100%;height:100%;display:block}